In this episode my guest is John Hinchcliffe; John is an internationally recognised award-winning digital learning expert with over 12 years in the field. He is Head of Talent at Jam Pan, The #1 On-Demand Digital Learning Marketplace, which connects the right expert freelancers and agencies with your digital learning needs. He also is the founder of the Global Learning and Development Community and was shortlisted for Covid Champion at the LPI Learning Awards 2021 in recognition of his efforts to helping others in the industry during Covid.
We discuss the bad rep L&D has had for a long time, especially in the digital learning space. However, a lot of this was well deserved. John talks about his journey and how discovered how not to design. We then discuss how it can and has evolved and can continue to do so.
We touch on creating agile organisations, solving actual problems, and adaptive learning. What can L&D also learn from other disciplines to create better solutions that deliver?
03:12 Learning was never a passion to be an active experience – Learning has been a reactive thing for people
05:19 No-one was asking what was wrong
07:02 Attractive can mean so many things – results are attractive
08:31 What is the solution? Well, what is the problem?
10:03 The shift from defined roles to transferable skills – thinking about project/GIG based work
10:47 Working with what strengths/interests’ people already have – helping create agility
12:34 Adaptive learning in the workplace
14:08 L&D moving from the owner of learning to the curator of learning
15:10 Using data on platforms to gain insights
16:36 Using data analysis and marketing to improve L&D
20:46 Measuring and answering the ROI question
22:20 Answering the what’s in it for me question
25:22 Best principles, not best practices
27:43 Because it has become the norm
33:53 Why are we looking at one-off solutions?
35:12 Internal L&D CRM System
40:53 Onboarding and stress
43:29 L&D and creativity
45:53 L&D and customer experience
46:41 5 questions to ask in any design
49:35 We have gone full circle – time for a bit of a recap